FAQ
Who is National Graphix Company (NGX)?
We are a family-owned and operated small business located in the heart of North Carolina, and we take great pride in offering top-quality custom embroidered hats, leather patch hats, apparel, signage, and more. With a passion for craftsmanship and attention to detail, we strive to create products that stand out and reflect the unique personalities of our customers.
Where are the hats customized and sourced from?
All our products are customized in-house at our facility located in Shelby,NC.
How can I contact NGX?
You can reach us through the following methods:
Email: support@ngxco.com
Phone: 704-284-7250
How do I place an order?
To place an order, simply browse our selection of products on our website and choose the style and customization options you prefer. Add the selected hat to your cart and proceed to checkout. Follow the prompts to provide your contact and shipping information, and complete the payment process.
Is there a minimum order quantity required?
No, we do not have a minimum order quantity. You can place an order for any quantity of products you desire.
Can I customize the my products?
Absolutely! At NGX, we believe in creating products that are as unique as our customers. We offer various customization options, such as selecting materials, colors, sizes, personalized embroidery, patch hats, and apparel. Explore our customization options on the product pages to design your perfect product.
Are the products listed on the ordering page the only options available?
The products listed on our ordering page represent the standard available options that we offer. However, if you have a large order and are looking for something that is not currently offered on our website, we may be able to accommodate your request. Please contact us at support@ngxco.com, and our team will assist you in securing the necessary materials to fulfill your order.
How long does it take to receive my customized order?
The time required to craft and deliver your customized products depends on several factors, including the complexity of customization and the current order volume. Typically, it takes approximately 5-21 business days from the time of proof approval to receive your customized products. However, we strive to complete orders as quickly as possible without compromising on quality.
When does the production process start for my order?
We initiate the production process for your order only after it has been successfully placed and payment has been made.
How will I be involved in the customization process?
To ensure your satisfaction, we provide digital proofs for your customized design. These proofs are sent to you for feedback and approval before we begin production on your order. This way, you have the opportunity to review and make any necessary adjustments to the design. You can approve your proofs HERE.
Do you have quality control measures in place?
Absolutely! Before producing every order, we conduct a thorough quality control process. We want to ensure that every hat we create meets our strict quality guidelines before it is ready to be shipped to you.
How do I reorder using the same artwork?
To place a reorder using the same artwork, simply click HERE to access your customer portal. There you will see all past orders and can easily reorder with one click. If you can setup you account HERE if needed
What if the hat does not meet the quality standards?
In the rare event that a product does not meet our quality standards, we will not let it go out the door. Our commitment to providing high-quality products means that we will address any issues and make sure your hat meets the expected standards. Your satisfaction is our top priority.
What are your shipping options?
We offer reliable shipping services to ensure your hat arrives safely and promptly. Our shipping options include standard shipping and expedited shipping. The available shipping methods and associated costs will be displayed during the checkout process.
Do you ship internationally?
Yes, we ship hats worldwide. International shipping rates and delivery times may vary depending on the destination country. Please note that additional customs fees or duties may apply, which are the responsibility of the customer.
What is your return policy?
We want you to be completely satisfied with your purchase from NGX. If, for any reason, you are not satisfied with your order, please contact our customer support within 14 days of receiving your order. We will provide instructions on how to return the hat for a refund or exchange. Please note that customized hats may be subject to certain limitations for returns. You can reference our Refund and Return policy HERE.
